Complaints

Presbyterian Healthcare Services is committed to making your care as comfortable and problem free as possible. Our goal is to provide excellent care in a compassionate and healing environment

Procedures For Patient Complaints Or Grievances

You or your legally authorized representative have the right to:

• Expect prompt, personal action in addressing a need or concern
• A resolution of a complaint within a short time frame agreed to by you and the person responding to you
• The attention of an administrator in the resolution of a complaint regarding your care, if you request it
• Express a complaint about your care or treatment. In order to initiate a complaint, you may either dial "0" from any internal telephone and ask the hospital operator to speak to the Hospital Supervisor, or, you may address your concerns in writing by sending them to the following address:

Hospital Administrator/Complaints
P.O. Box 26666
Albuquerque, NM 87125-6666
(505) 923-5256

File a complaint  

Complaints regarding our facilities can also be filed with the New Mexico Department of Health at the following address:

New Mexico Department of Health
Health Facilities Licensing & Certification
2040 South Pacheco Room 413
Santa Fe, NM 87505
(505) 827-2613
Toll-free 1-800-752-8649

All facilities with the exception of Dan C. Trigg are accredited by The Joint Commission (TJC).  The Joint Commission accreditation allows the hospitals/facilities to continuously improve the safety and the quality of care provided to the public.  If you have quality or safety concerns about accredited facilities, you may contact them at:

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
Phone: Toll-free 1-800-994-6610 (8:30 am to 5:00 pm, Central Time, weekdays)
E-mail: complaint@jcaho.org